Frequently Asked Questions

Payment and Returns

How can I pay for my Items?

We accept all major credit and debit cards as well as Cash.

How Long Does Shipping Take

Our Shipping Timescales are as follows.
Sofas: 7-21 days from order approval
Furniture: 7-21 days from order approval
Beds and Accessories 7-10 days.
All other items not listed are 5-10 day delivery unless stated.

We deliver between 7 am and 9pm for any reason delivery drivers are running behind schedule they will give you the option to take delivery past this time.
Failed deliveries will incur a Redelivery charge of up to £65 Collection charges also apply for our furniture items excluding beds and sofas of up to £120 we do not refund or offer a collection service on bespoke beds and sofas, we do however replace and fix any faults or damages which are our fault at no extra cost.
We will arrange delivery with you prior to the delivery date and our drivers will contact you with a delivery slot, please note delivery slots are subject to change due to road conditions or any other factors that may impact on the delivery teams day. However customers will be updated on this.
Delivery drivers will obtain pictures and signatures on each delivery they will also obtain videos of the delivery if felt necessary.
Drivers will also obtain pictures and videos on any assembled items.
In the instance of any item being delivered or assembled with damages then the item is required to stay there and we will communicate with you on a collection and exchange date. In the instance of a bed or sofa being damaged upon arrival then we welcome customers to use the products until we can come back and exchange the faulty goods.

Can I visit and view items in person?

Of Course! Give us a call or contact us via our contact form, and we will be in touch, please note all viewings are by appointment only.

I have a problem with my purchase

Get in touch with us either by phone or email using our contact page, we will do everything we can to help.

Returns and Refunds

Due to the bespoke nature of our goods we are unable to offer refunds on any of our products. If an item is faulty or damaged we will happily exchange the item for you.
Loading...